Returns & Exchanges
We want you to love your linens as much as we do, which is why we offer a 30-day return window for all unwashed, unused, and non-personalized items. Please note that custom embroidery and final sale items are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Items
Choose the specific towels or robes you wish to return or exchange and select the reason for your request.
Print & Pack
Download and print your pre-paid shipping label, then securely pack your items in their original packaging.
Ship & Refund
Drop your package off at any authorized carrier location; once received and inspected, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing